FREQUENTLY ASKED QUESTIONS

Q. Is this a new program in NYC?
A. The SmartBooting program is new to the City, but scofflaw enforcement through the NYC Marshals and the NYC Sheriff has been in effect for over 30 years. With this new approach, the City is making it easier for the scofflaw motorists to reclaim their vehicles.

Q. Must everyone take the SmartBoot off themselves?
A. No. It is not a requirement, but the self-release option is the fastest and easiest way for motorists to regain the use of their vehicles. It can save the motorist’s hours of waiting for an assisted release.

Q. How do I pay?
A. A motorist may pay over the phone with the PayLock Help Center with a credit card, debit card, electronic money transfer or in-person, at the City’s Parking Violations Bureau Customer Service Centers.

Q. Do I have to pay a deposit to remove the boot myself?
A. No. SmartBoots need to be returned within 24 hours after removal or a late fee of $25 may be charged. No deposit is taken, and it does not cost anything extra to the motorist if the boot is returned on time.

Q. Where can SmartBoots be returned?
A. There will be multiple locations in each Borough that will be open at convenient hours where motorists can drop off the device.

Q. What are the hours of the program?
A. Scofflaw enforcement may take place 24/7 365.